Estimated 12.1 Million Agreements Made Between 2007 And 2024 Are Now Eligible For Compensation.
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Claims handled nationwide
* £1,658 is an example where the majority of Hallbrook Partners acceptable claimants have an average of 2 or more eligible claims. Each claim is estimated at £829 - Not all consumers will be eligible for compensation. See FCA statement https://www.fca.org.uk/news/statements/fca-confirms-motor-finance-redress-scheme.
How the Claiming Process Works
PCP Claim Team is a trading name of Hallbrook Partners Ltd a Claims Management Company (CMC). You do not have to use a Claims Management Company to pursue a claim. You can claim for free, without using a claims management company, first to the third party responsible or to the Financial Ombudsman Service.
If you choose to use a Claims Management Company and your claim is successful you will be charged a success fee. The FCA has introduced a free to use consumer redress scheme. Eligibility and outcomes depend on individual circumstances and proper investigation.
Although you can make your claim directly, if you would prefer to use a professional representative, to help you manage the claims process due to our expertise in this area, or simply because you do not have the time, start the process with us today.
IMPORTANT: Do not have more than one representative acting on the same claim. This can cause delays and may result in fees from both firms.
Simple, supported claims
We help make car finance claims clearer and easier to manage
If you bought a car on PCP or HP finance, you may be able to make a claim if commission or key information was not properly explained. Our online tool helps review your agreements and guide you through starting the complaint process with us.
Online agreement finder
PCP and HP agreements reviewed
Eligibility assessed
Support with the complaint process
Quick check
Find out if your agreement could qualify
Could you be eligible?
We check a wide range of agreements to see if you could be owed compensation.
PCP Agreements
Personal Contract Purchase agreements.
HP Agreements
Hire Purchase agreements.
Paid Off Agreements
Settled your finance early? You may still be eligible.
Existing Finance
Still making payments? You can still make a claim.
Used Vehicles
Claims may apply to used car purchases too.
How it works
We make the process clear, fair and simple.
Complete check
Tell us a few details about your agreement in our quick form.
We review agreements
Our specialists review your agreement to check for potential mis-selling.
We assess potential eligibility
We assess your case and confirm if you may be owed compensation.
We manage claim
We handle the complaint process with the lender on your behalf.
You receive compensation
If your claim is successful, you receive your compensation.
No Win No Fee
What charges apply if your claim is successful?
At PCP Claim Team, we work on a no win, no fee basis. This means you do not pay anything unless your claim is successful.
No upfront fee to start your claim.
You only pay if your claim is successful.
Fees are deducted from successful redress.
Our success fee
Your service charge depends on the redress amount recovered.
£1 - £1,499
30% up to a max of £420 + VAT
£1,500 - £9,999
28% up to a max of £2,500 + VAT
£10,000 - £24,999
25% up to a max of £5,000 + VAT
£25,000 - £49,999
20% up to a max of £7,500 + VAT
£50,000 +
15% up to a max of £10,000 + VAT
Termination fees and adverse costs
You have an initial 14 day cooling off period from when you instruct Hallbrook Partners Ltd. However, if you cancel your claim after this 14 day cooling off period, we reserve the right to charge you a termination fee for our reasonable costs incurred up to the point of termination. Cancellation fees range from £90 to £240, including VAT, depending on how much work was completed before cancellation. If the compensation amount is known, the fee will not exceed the agreed success fee.
How we support your complaint
We make the process clear, fair and simple.
Hidden commission
Lenders may have received undisclosed commissions which influenced the finance they recommended.
Unfair disclosure
Important information about your agreement or costs may not have been explained clearly.
Complaint support
We manage the complaint with the lender on your behalf.
Why choose
PCP Claim Team?
- ✓ Specialists in motor finance claims
- ✓ Claims management process
- ✓ Thousands of successful claims for mis-sold financial products
- ✓ Friendly UK-based claims experts
What our clients say
Hallbrook did a super job of initiating our claim, handling us kindly and gaining a swift resolution. Communication was clear, candid and compassionate complimented by a successful outcome.
Jeremy G
The company made the whole claim experience very easy and quick. They did an excellent job for me, highly recommend.
Mrs Smith
Frequently Asked Questions
Complaints can still be submitted now, but responses will be delayed due to legal challenges on the parameters of the FCA redress scheme. The FCA has stated that the legal challenges will be heard by the Upper Tribunal either in December 2026 or in February 2027 however, it is currently unclear when any Tribunal decision will be made.
Some customers also prefer not to deal directly with the organisation involved in their car finance agreement. By using our service, they can have support from a team that understands the process and can help manage the claim on their behalf.
Think you’ve been mis-sold car finance?
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